Terms of trade

General information

Legal name:
Kongsbro Florist

VAT number:
38368141

Address:
Jagtvej 193, 2100 Copenhagen

Phone number:
20 73 31 41

Delivery

We strive to be able to deliver in Greater Copenhagen today, if we have received your order within the store’s opening hours and in special cases also outside the store’s opening hours. If it is important to you that we deliver today and the time has passed 15:00, Therefore, we kindly ask you to call us at Phone number: 20 73 31 41, So we know that we need to keep an eye on your order and so that you receive proper information about our options to help you and agree on the price and service.

We cannot guarantee a specific delivery time, but will do what we can to accommodate your wishes. 

In extreme weather conditions, we cannot guarantee that your order will be delivered on the desired day. If we are unable to deliver your order, the order will be delivered as soon as possible.

Delivery terms

It is the customer's full responsibility that the information about the recipient is complete and correct, and if there are delays in delivery due to incorrect or incomplete information provided by the customer, the order will not be refunded.

When placing an order, you have the option to let us know whether we may deliver your order to the recipient’s door if the recipient is not at home. If the recipient lives in an apartment building, your order will be placed in front of the doors on the recipient’s floor. Depending on the weather, we will decide whether to leave the order at the door. We are not responsible if the flower gift is lost and the order is not refunded.

If you did not inform us that you would leave the flower gift at the door when placing the order, and the delivery is delayed, the order will not be refunded.

If you did not inform us that you would leave the flower gift at the door when placing your order, we will leave a card in the mailbox/mail slot or affixed to a visible place with instructions that the recipient can pick up their bouquet at the physical store located at Jagtvej 193, 2100 Copenhagen, or have a new delivery made for a fee. The bouquet is produced for your order, so it will not be put up for sale. Therefore, it is important that it is picked up as soon as possible for the sake of the bouquet’s durability.

As an additional service, the recipient can have the bouquet delivered again for a fee. For this re-delivery, we request payment in cash upon delivery. MobilePay is considered a cash payment in this context. 

Delivery method

The flower gift will be delivered to the recipient by courier. Flower gifts to hospitals, hotels, larger companies or similar establishments that do not allow us to enter the building on our own are considered delivered when, for example, the department at the hospital or the reception has received the bouquet, which will then be forwarded to the appropriate recipient.

Prices

All prices on the website are stated in Danish kroner (DKK) and include 25% % VAT. When ordering, a delivery fee is added to the total amount when you specify the postal code where the recipient lives. 

Protection of information

We treat all customer information confidentially and do not disclose customer information to third parties without the customer's express consent.

Order confirmation

You will receive a receipt for your order on your screen, and then we will send you another receipt via email to the provided email address. Responsibility for the accuracy of the email address and its technical functionality rests with you as the owner/user/responsible of the email address. These terms and conditions are included as part of the order confirmation, so it is undisputed which terms were applicable at the time of purchase.

Product images and descriptions

We must point out that the images and descriptions of the products are indicative and do not always match the size of the bouquet selected/delivered. The flowers may vary depending on availability, assortment, and season.

The images of additional items (e.g. wine, chocolate, vases, flower arrangements, etc.) represent the available product type. The actual items delivered may vary.

If an item is sold out

We strive to ensure that the delivered flowers correspond to the product images, but there may be deviations depending on the season and the range of products. We will then strive to match the color, shape, and size as best as possible.

Payment and security

There are three payment options to choose from on our website:

• Dankort
• Credit cards
• Payment via MobilePay (which basically uses the associated payment card of the aforementioned type)

You must be at least 18 years old before you can order online with us.

We will only charge your payment card when the item has been delivered to the recipient, unless otherwise explicitly agreed upon.

Brief information about the right of withdrawal

You should be aware that there is no right of withdrawal for cut flowers, replantings, etc.

You can, however, cancel your order; however, you must contact us no later than 09:15 on the day of delivery of the order.

We refer, by the way, to the full section on the right of withdrawal at the bottom of the terms and conditions. Here you can read more about the right of withdrawal in connection with the purchase of beer, wine, chocolate, teddy bears, cards and ribbons (which have not yet been printed) and the like.

What do we do with your personal information (privacy policy)

In order for you to enter into an agreement with us at kongsbro-blomster.dk, we need the following information:

• Name
• Phone number
• Email address

We register your personal data for the purpose of being able to deliver the order for you.

The personal data is registered with kongsbro-blomster.dk and stored for five years, after which the data is deleted.

When personal data is collected through our website, we ensure that this always takes place with your express consent, so that you are informed exactly what data is being collected and why.

The owner of kongsbro-blomster.dk has access to the information that is recorded about you.

The data controller at plantehallen.dk is Julie Rasmussen

We store no customer information encrypted.

We are broadcasting no customer information encrypted.

Information provided to kongsbro-blomster.dk is not passed on or sold to third parties in any way, and we do not record any personally sensitive information.

As a registered user of kongsbro-blomster.dk, you always have the right to object to the registration. You also have the right to access the information that has been registered about you. These rights are granted to you by the Personal Data Act and any inquiries regarding this matter should be directed to kongsbro-blomster.dk via email.

Cookies

On kongsbro-blomster.dk, cookies are used to optimize the website and its functionality, thereby making your visit as easy as possible for you.

You can delete cookies from your computer at any time. How to do this depends on your browser.

Log statistics

We use a log statistics system on kongsbro-blomster.dk, which means that a statistical system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave off, etc.

The log statistics are used solely for the purpose of optimizing plantehallen.dk.

How to shop with us

To make a purchase on kongsbro-blomster.dk, you must go through 6 steps.

1. Find the item or items you want and add them to the shopping cart, then go to checkout.
2. Enter your personal information
3. Enter the recipient's personal information
4. Enter information about delivery preferences (date, text on the flower card, delivery preferences, etc.)
5. Accept our terms of trade
6. Check that all information is correct on the collection page and approve the purchase 

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you have received your item, or after you have physically received the last item, when it concerns an agreement on several different items that have been ordered in one order and are delivered individually. You must notify us within 14 days of receipt that you wish to withdraw from your purchase. The notification must be given by email or by using the standard withdrawal form. In your notification, you must make it clear that you wish to exercise your right of withdrawal. You cannot withdraw by simply refusing to accept the item without simultaneously giving us clear notice of this.

Return

You must return your order to us without undue delay and within 14 days of notifying us that you wish to cancel your purchase. You must bear the direct costs associated with returning the item. You bear the risk of the item from the time of delivery.

Certain items cannot be returned by normal postal service due to their nature. The cost of returning the item is expected to be approximately 95 DKK.

Goods excluded from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

1. Carried out non-financial services, the provision of which has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal ceases when the service is fully performed;,
2. Delivery of goods that have been manufactured according to the consumer's specifications or have a distinct personal touch (Special mention should be made of flower bouquets, replanting, etc., as well as flower cards with printed or written greetings, and funeral ribbons with printed greetings)
3. Delivery of goods that must be assumed to deteriorate or become obsolete quickly,
4. Delivery of sealed goods that for health protection or hygiene reasons are not suitable for return, and where the seal has been broken after delivery;,

You lose your right of withdrawal if you break the seal on goods that, for health protection or hygiene reasons, are not suitable for return.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the item that is caused by handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words, you may try the item in the same way as if you were trying it in a physical store, but you must not use it in actual use. If the item has been tried beyond what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or no refund of the purchase price, depending on the item’s commercial value.

Refund of the purchase amount

If you regret your purchase, you will receive the amount you have paid to us back. In the event of a value reduction for which you are liable, this purchase amount will be deducted. If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (not including any additional costs resulting from your own choice of a delivery method other than the cheapest standard delivery method we offer), without undue delay and in any event within 14 days from the date we have received notification of your decision to withdraw from this agreement. We will carry out such a refund using the same payment method as you used for the original transaction, unless you have explicitly agreed to something else. We may withhold the refund until we have received the returned goods, unless you have provided documentation showing that you have returned them. We do not accept packages without delivery or packages sent by after-delivery.

If you change your mind about the purchase, the item must be sent to:

Kongsbro Florist 
Jagtvej 193, 2100 Copenhagen Ø

You can also cancel the purchase by giving a clear notification and delivering it in person at the above address.

Right of complaint

The lack of regulation provisions of the Sale of Goods Act can be applied to purchases of goods.
When you shop with us as a consumer, you have a 24-month warranty period. This means that you can have the item repaired, replaced, have the money refunded, or have the price reduced, depending on the specific situation. It is a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damaging behavior.

You must make a claim within a ”reasonable time” after you have discovered the defect in the item. If you make a claim within two months after the defect was discovered, the claim will always be valid. If the claim is justified, we will refund your (reasonable) shipping costs. The item must always be returned in a proper packaging, and remember to obtain a receipt for shipping so that we can refund your shipping costs. We do not accept packages without delivery or packages sent by after-hours delivery.

Please note that the right of complaint may be limited by the natural durability of the product.

The item will be sent to:

Kongsbro Florist
Jagtvej 193, 2100 Copenhagen Ø

Complaints procedure

If you wish to complain about your purchase, please contact our email. If we are unable to find a solution, you may submit a complaint to:

The House of the Narrators
The Customs Office 2
8800 Viborg
naevneneshus.dk

If you live in a country outside of the EU, you can file a complaint here – http://ec.europa.eu/odr

Standard withdrawal form

(This form must be completed and returned only if the right of withdrawal is being exercised)

To:

Kongsbro Florist
Jagtvej 193, 2100 Copenhagen Ø

Email: Julierasmussen@hotmail.com

I hereby declare that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

______________________________________________________________________________________

Ordered it: _______________________________ Received it: _______________________________

Name of the consumer: ______________________________________________________________________

The consumer's address: ___________________________________________________________________

Signature of the consumer: _________________________________________ Date: _________________

(only if the form content is provided on paper)

The terms of trade have been updated most recently on July 29th.